Appendix B: Informal Dispute Resolution Process Descriptions

The informal resolution of dispute takes place using alternative dispute resolution (ADR) practices. These services are outlined below:

Training

Educational content offered to a group or individual related to conflict resolution, implicit bias, communication strategies, group dynamics or other relevant information.

Coaching

A one on one consultation process to help assess and develop communication skills, understand conflict styles and identify helpful strategies to engage in a current conflict or for use in the future.

Problem-solving

Meeting with Rackham Resolution staff to help identify options and/or alternatives for the presenting concern or issue.

Facilitation

Structured dialogue, either in a large or small group, to help convey information and generate ideas for action or response. Group agreements, generative questions and active listening are components of a facilitated dialogue.

Mediation

A formal process in which all parties must agree to participate. Involved parties will be asked to share opening statements and participate in conversation with the mediator and other parties to identify issues and possible solutions. Typically a mediation ends with a written agreement.

Restorative Practices

Restorative practices involve the use of circle spaces to help build community and relationships. Circles can be a proactive process, used in seeking to build community or generate agreements for a group. Circles can also be conducted in response for wrongdoing, harm or problems. Participants are asked to sit in a Circle and participate in sharing their perspective and listening respectfully to the perspective of others.